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Reference Articles
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Name
Size
2016_0827_BadCustomerServiceCostsBusinessesBillions_Forbes.pdf
69.66 KB
2018_0731_AbolishingFriction_WhyCXMisNewMarketing_INC.pdf
46.38 KB
2019_0516_LeadingBrandsRemoveLifesFrictions_BrandingStrategyInsider(1).pdf
59.19 KB
2019_0827_ReducingBusinessFrictionToDeliverBetterExperiences_Comcast.pdf
79.89 KB
